FAQ Section
Need help?
See our Frequently Asked Questions below
Orders
Delivery
Customer Portal
I want to see my orders
To view your order history on HomeSweetSoul.co.uk, log in to your CUSTOMER AREA and go to the 'My Orders' section.
I want to track my order
You can track your order status in your customer account, under the "My Orders" section . You can also contact our Customer Service department from the 'Contact Us' page.
I want to use my discount code
To use your voucher on HomeSweetSoul.co.uk, go to the Shopping Cart step of your order. Enter your code in the Add a discount code field . Your order total will be automatically updated based on the value of your discount.
I want to return my item
You have 14 days to try all our products at home.
In the unlikely event you would like to return something please contact us and we will advise you on the next steps. You can review our returns policy for details at any time
https://homesweetsoul.co.uk/pages/returns-policy
When will my product be delivered
Upon ordering you will receive an email update. Please see our Shipping Policy page for more detail on time frames.
I need my item quickly
Expedited delivery may be available on your item. If it is not availble on your checkout page, contact us to see what can do.
I forgot my password
If you wish to change your password, click on " Forgot password" when logging in. Then enter the email address you used when registering. You will receive an email containing a link to reset your password.
I want to change my personal information
You can modify your personal information in your 'My account' area , by going to the Edit my profile section.
How do I subscribe to your mailing list
The 'Subscribe here' link is at the bottom of each page of our website.
How do I unsubscribe to your mailing list?
There is a link to unsubscribe to our emails in each newsletter
